Steps and facts
- Register your company and sign in. Select the correct workspace before adding knowledge, channels or CRM settings.
- CatchGrow provides the AI connection; customers do not need their own OpenAI API key. Open Billing & Usage to check available credit and usage limits.
- Publish business knowledge, connect one channel and start in Draft only. Review the first answers in Inbox before enabling AI sending.
- Use Configuration to choose the AI mode, confidence threshold and follow-up setting. Draft only prepares replies for review; semi-auto can send only when the configured policy allows it.
- Pick a real customer question, test it, and verify delivery on the customer's side before expanding to more channels.