Steps and facts
- Who is CatchGrow for? Businesses that receive customer questions, qualify requests and coordinate sales or support can test a focused workflow. Fit depends on the business and the quality of its knowledge.
- Will it replace our whole team? It can handle approved routine information and organize requests, while teammates review exceptions and take over conversations.
- Can it guarantee sales? No. Outcomes depend on traffic, offers, data quality, setup and human follow-through.
- Can we use our website as knowledge? Yes, through a public sitemap import. JavaScript-only or protected pages may need text or CSV instead. Imported pages are snapshots, not automatically live inventory.
- Can FAQ, files and sitemap work together? Yes. Cross-source product deduplication and explicit price/stock precedence still require further work; avoid conflicting sources.
- Can customers talk instead of type? The website widget has browser voice controls. Provider-based voice and telephone integrations are separate and must be configured and tested.
- Does every channel work immediately? No. Each provider's permissions, account setup, review, subscriptions and sending rules must be satisfied and tested.
- Can we connect Bitrix24? The lead connector is available for configured portals. The current local app pilot is not a universal marketplace installation.
- Can it give real-time order or appointment status? Only if a supported authorized integration supplies that specific verified fact. Do not assume it from a lead stage or website text.
- How do we start? Create a workspace, check balance, publish knowledge, test one channel in Draft only and review a small set of real questions before enabling eligible AI sending.
- Can the AI book an appointment? Connect Google Calendar in Configuration, select a writable calendar and configure hours. Enable AI booking and Semi-auto sending. The AI checks availability, offers alternatives and creates the event only after explicit confirmation and another availability check. Test one real appointment after Google authorization.