OFFICIAL PRODUCT GUIDE
CatchGrow product guide
Learn what CatchGrow can do for your business, connect your knowledge and channels, and test the customer experience.
Updated October 2, 2026
Create and prepare your workspace
Register your company and sign in. Select the correct workspace before adding knowledge, channels or CRM settings.
How CatchGrow fits your business
E-commerce: answer product, price, delivery and returns questions from verified knowledge; show up to six relevant product cards and collect buying intent. Stock and prices are only as current as the supplied data.
Business knowledge, FAQ and product files
Open Configuration โ Knowledge Base. Add your company description, services, pricing, contact details, hours, delivery and refund policies, FAQ and escalation rules.
Unanswered AI questions
Open Configuration โ Unanswered AI questions in the correct workspace. Owners and admins can review missing business facts identified during AI conversations.
Import website knowledge
Open Configuration โ Website sitemap in the correct workspace. Enter the full public sitemap URL (XML, gzip, or sitemap index), then click Import pages.
Website chat, avatars and voice
Open Website Chat. Enable website chat, set the assistant name and welcome message, choose color and position, and save.
Connect website and messaging channels
Website: install the Website Chat snippet on an allowed domain and test the actual embedded widget.
Voice AI and the public demo
The website voice demo demonstrates a discovery conversation: describe your business, try a customer scenario and see where AI and human handoff could help.
Leads, opportunities and the dashboard
Customer conversations can become leads and sales opportunities with extracted needs, stage, score, summary and next action.
Follow-ups and re-engagement
In Configuration enable policy-safe follow-ups only after testing your main conversation workflow.
Inbox and human takeover
Open Inbox and select the customer conversation to review the message history and delivery state.
Tickets and ownership
A handoff creates a linked ticket so the customer's conversation and the team's work stay together.
Agent Copilot
Open Copilot and choose the conversation the teammate is handling.
Training and simulation
Choose a role-play or knowledge quiz for the business and situation you want to practice.
CRM Connect and Bitrix24
Use Configuration โ Bitrix24 in the workspace that owns the customer leads. The workspace owner or admin enters the portal address and chooses Connect Bitrix24.
Google Calendar and appointments
Connect your business calendar so the AI can check real availability, offer other times and create an appointment after the customer confirms.
AI balance, payments and usage
Open Billing & Usage. Balance is total credit; Reserved covers requests in progress; Available is the amount that can be spent.
Workspace boundaries and safe operation
Use the correct workspace for each organization. Its published knowledge, conversations, CRM connection and billing remain scoped to that company.
Common questions and honest limits
Who is CatchGrow for? Businesses that receive customer questions, qualify requests and coordinate sales or support can test a focused workflow. Fit depends on the business and the quality of its knowledge.
Go-live checklist
Publish accurate knowledge and test a routine question, an unknown question, a conflicting source and a request for a human.