Terms of Service
These Terms of Service ("Terms") govern your access to and use of CatchGrow, an AI-powered customer communication and sales platform. By accessing or using CatchGrow, you agree to these Terms.
1. CatchGrow Services
CatchGrow provides tools that help businesses manage customer communications, leads, sales opportunities, follow-ups, and related workflows across supported communication channels.
CatchGrow may include artificial intelligence features that assist with understanding messages, generating responses, qualifying leads, recommending actions, and automating certain customer communication and sales activities.
2. Account Responsibilities
You are responsible for maintaining the security of your CatchGrow account and for activities performed through your account.
You agree to provide accurate information and to use reasonable measures to prevent unauthorized access to your account.
3. Connected Third-Party Services
CatchGrow may allow you to connect third-party platforms such as Facebook, Instagram, WhatsApp, and other communication or business services.
By connecting a third-party service, you authorize CatchGrow to access and process information made available through that integration as necessary to provide the requested CatchGrow functionality.
Your use of third-party platforms remains subject to the applicable terms, policies, and requirements of those platforms.
4. Acceptable Use
You agree not to use CatchGrow to:
- Violate applicable laws or regulations.
- Send unlawful, fraudulent, deceptive, abusive, or unauthorized communications.
- Access information or accounts without appropriate authorization.
- Interfere with or attempt to compromise the security or operation of the service.
- Use CatchGrow in a way that violates the rights of another person or organization.
- Use connected platforms in violation of their applicable terms or policies.
5. Artificial Intelligence
CatchGrow may generate automated or AI-assisted content. AI-generated responses and recommendations may not always be complete or accurate.
Businesses using CatchGrow remain responsible for determining whether automated communications and actions are appropriate for their customers and business.
6. Customer Data
You retain responsibility for the customer and business information you provide to CatchGrow or authorize CatchGrow to access.
You represent that you have the necessary rights, permissions, and lawful basis to provide or authorize the processing of such information.
Our handling of personal information is further described in our Privacy Policy.
7. Service Availability
We work to maintain reliable access to CatchGrow, but we do not guarantee that the service will always be available without interruption, delay, or error.
Features may change as the platform develops or as third-party platforms change their APIs, policies, functionality, or availability.
8. Security
Users must not attempt to bypass, disable, damage, probe, or interfere with CatchGrow's security measures, infrastructure, authentication systems, or connected services.
9. Suspension or Termination
We may restrict, suspend, or terminate access to CatchGrow when reasonably necessary to protect the platform, comply with legal obligations, respond to violations of these Terms, or prevent misuse.
Users may discontinue use of CatchGrow and request account or data deletion subject to applicable legal and operational requirements.
10. Intellectual Property
CatchGrow and its software, branding, platform design, technology, and related materials are protected by applicable intellectual property laws.
These Terms do not transfer ownership of CatchGrow technology or intellectual property to users.
11. Disclaimer
CatchGrow is provided on an "as available" basis to the extent permitted by applicable law. We do not guarantee specific sales, revenue, lead conversion, or business results from using the service.
12. Limitation of Liability
To the extent permitted by applicable law, CatchGrow and its operators will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of or inability to use the service.
13. Changes to These Terms
We may update these Terms as CatchGrow develops or as legal, operational, or platform requirements change. The "Last updated" date indicates the latest revision.
14. Contact
Questions regarding these Terms may be sent to:
Email: [email protected]