Privacy Policy

CatchGrow ("CatchGrow", "we", "us", or "our") provides an AI-powered customer communication and sales platform that helps businesses communicate with customers, manage conversations, qualify leads, follow up with prospects, and manage sales activity.

This Privacy Policy explains how we collect, use, store, and protect information when businesses and their customers interact with CatchGrow and its connected services.

1. Information We Collect

Depending on how CatchGrow is used, we may process information including:

• Account and business information, such as name, email address, organization name, and account settings.
• Customer contact information provided through connected communication channels.
• Messages and conversation content exchanged through connected channels.
• Lead, opportunity, follow-up, and sales-related information.
• Technical information required to operate, secure, and improve the service.
• Information received from third-party platforms when a business connects those platforms to CatchGrow.

2. Meta, Facebook and Instagram Data

Businesses may choose to connect Facebook Pages, Instagram professional accounts, and other Meta services to CatchGrow.

When a business authorizes a Meta connection, CatchGrow may receive information permitted by that business and by Meta, including account or Page identifiers, account names, authorized business information, messages, conversation identifiers, and authorization credentials required to provide the requested integration.

features authorized by the business, such as receiving customer messages, responding to conversations, managing customer communications, and supporting sales workflows.

3. How We Use Information

We may use information to:

• Provide and operate CatchGrow.
• Receive and respond to customer communications.
• Generate AI-assisted responses and sales recommendations.
• Identify and qualify leads and sales opportunities.
• Schedule and manage follow-ups.
• Support human takeover of conversations when required.
• Maintain conversation and sales history.
• Secure, troubleshoot, monitor, and improve the platform.
• Comply with applicable legal obligations.

4. Artificial Intelligence Processing

CatchGrow uses artificial intelligence to assist with customer communications and sales workflows. Conversation content and related context may be processed by AI systems in order to understand customer requests, generate responses, classify intent, qualify leads, recommend next actions, or support other features requested by the business using CatchGrow.

5. How We Share Information

We do not sell personal information.

Information may be processed by service providers that help us operate CatchGrow, such as hosting, infrastructure, artificial intelligence, analytics, security, and communication providers. Information may also be disclosed when required by law or when necessary to protect the security and legal rights of CatchGrow, our customers, or others.

6. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Credentials used to connect supported third-party services are protected using security measures appropriate to their sensitivity.

7. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain legitimate business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the services used.

8. Data Deletion and User Requests

Businesses using CatchGrow may request deletion of their account information and connected-platform data. Individuals may also contact us regarding applicable privacy or data rights.

Requests can be submitted using the contact information provided below. We may need to verify the identity or authority of the requester before completing a request.

9. Third-Party Services

CatchGrow may integrate with third-party services such as Meta, Facebook, Instagram, WhatsApp, and other communication or business platforms. Those services operate under their own terms and privacy policies.

10. Business Customers and Their End Users

CatchGrow provides technology to businesses. In many cases, the business using CatchGrow determines why and how its customers' information is processed. Businesses are responsible for using CatchGrow in accordance with applicable privacy laws and for providing any notices or obtaining any permissions required for their customers.

11. Changes to This Privacy Policy

We may update this Privacy Policy as CatchGrow develops or as legal, regulatory, or operational requirements change. The "Last updated" date at the top of this page indicates the latest revision.

12. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy or data deletion request, please contact CatchGrow at:

Email: [email protected]