COMPANY KNOWLEDGE TEMPLATE — replace placeholders with verified information before publishing.

Company name:
Business description:
Official website:
Customer support contact:
Opening hours and time zone:
Languages supported:

SERVICES OR PRODUCTS
Name:
Description:
Price and currency (include taxes/fees and validity dates):
What is included / excluded:
Eligibility or restrictions:
Official link:

DELIVERY (for online stores)
Regions served:
Delivery times and applicable conditions:
Delivery fees:
How customers check order status:
Who handles a missing or damaged delivery:

RETURNS AND CANCELLATIONS
Official policy link:
Eligibility and time limits:
Exceptions:
How customers request a return:
What requires staff approval:

PAYMENT
Accepted methods:
Invoice procedure:
Do not ask customers to send card details or passwords in chat.

FREQUENT QUESTIONS
Question:
Approved answer:
Source / last verified date:

TROUBLESHOOTING
Problem / symptoms:
Safe diagnostic questions:
Approved steps:
Stop and escalate when:

HUMAN HANDOFF
Topics that need an employee:
Contact route:
Response hours (do not promise an unconfirmed deadline):

UNKNOWN INFORMATION
If the answer is absent or outdated, acknowledge uncertainty and refer to an employee.
Never invent a price, stock level, guarantee, policy, refund approval or completed action.